Seller
This Website is operated by The Cylinder Doctors.
The seller of all the products and services is 'The Cylinder Doctors'.

Order Acknowledgement
Your order will be acknowledged on our website on the understanding that delivery is subject to availability. Occasionally we may be unable to deliver if stock runs out or is withdrawn or circumstances arise beyond our control such as acts of god, civil commotion, riots, flood, drought, fire, or legislation. If such a problem arises, we will advise you as soon as we can and you will be issued with an immediate refund of any payment made. This will discharge any liability for failure to deliver the goods in question.

Order Acceptance
Order Acceptance and the completion of the contract between you and us will take place on the dispatch of the Products ordered to you unless we have notified you that we do not accept your order or you have cancelled it in accordance with the instructions below Cancellations.

Non-acceptance of an order may be a result of one of the following:

• The product you ordered being unavailable from stock
• Our inability to obtain authorisation for your payment
• The identification of a pricing or product description error

Payment
Payment may be made by any of the methods indicated on our website and will be debited when we receive your order.

You will be charged the current price for buying goods from our website at the date you place your order. It may be necessary to change prices either up or down, from time to time. Any price changes will be confirmed to you at the time of ordering. VAT will be added to the prices shown on our web site at the current rate as specified by HM Revenue & Customs.

Delivery
Where goods are delivered by post, we aim to despatch all orders within 2 to 4 working days after receiving your order. We will let you know as soon as we can if there is likely to be a delay.

General
All measurements are approximate. The reproduction of colours is as accurate as the photographic and production process will allow.

All matters concerning and incidental to any offer or agreement for the purchase and sale of goods from our website shall be construed and governed according to English law and the English courts shall have jurisdiction in all such matters.

If goods supplied are found to be faulty a refund will be made provided that they are returned within reasonable time, in line with the Sale of Goods Act 1979 (amended). In the first instance, please contact us by email to arrange for an immediate return.

Cancellation
If, for any reason, you are unhappy or simply don't want the products you have ordered, let us know within 14 days of receiving them and we will arrange for a full refund to be made after you return the goods to us in their original condition. This 14 day period starts the day after you receive the goods. The refund will be made within 30 days of cancellation.

If you wish to cancel before the items are despatched you are asked to contact us, by e-mail or phone as soon as is practicably possible.

If your cancellation is received after the items have been despatched just send it back to us unopened for a refund of full purchase price.

We reserve the right to decline orders when incomplete contact details are supplied or where we have reasonable grounds to suspect that a fraudulent card is being used. We work closely with National Westminster Bank PLC to screen purchases to detect fraud and protect card holders.

THESE TERMS AND CONDITIONS DO NOT IN ANY WAY AFFECT YOUR STATUTORY RIGHTS.